We strive to offer the best possible service. If you have questions regarding invoices or questions regarding your order, please contact your Sales Representative at sales@tnacomp.com for assistance.

WARRANTY

Merchandise sold on an “AS IS” basis is indicated on the purchase order or invoice. If merchandise is sold on an “AS IS” basis it is expressly understood by buyer that there are no warranties, either express or implied. Therefore seller makes neither representations nor warranties either express or implied or in any other manner or form. In that regard seller and buyer specifically and unconditionally agree that there are no warranties of merchantability or fitness for a particular purpose or use imposed either by contract or law with regard to the merchandise sold on an “AS IS” basis. For any merchandise that is not designated “AS IS”, as herein set forth, any warranty for merchandise sold will not exceed the period of time stated on either the purchase order or invoice. Other than merchandise sold on an “AS IS” basis, seller expressly and only warrants such merchandise to be of merchantable quality. Buyer and seller expressly and unconditionally agree that seller makes no express or implied warranty or representation that the product sold is fit for any particular purpose or use. Please inspect the entire contents of your package upon receipt. Report any discrepancies immediately to seller in accordance with these terms and conditions. If a product is covered by an express warranty such warranty, is limited in its scope to defects in material and workmanship for the period of time indicated. Warranties, if any, begin to run from the date the product is shipped. It is expressly understood and agreed by buyer that whenever any product contains a manufacturer’s express warranty, the manufacturer’s express warranty will be the sole and only warranty for the product. Whether there is/or is not a manufacturer’s express warranty seller’s sole responsibility, obligation, or liability, is limited to the replacement/repair of defective product. Whenever these Terms and Conditions conflict with or are expanded or added to by any terms and conditions of the Buyer’s order, these Terms and Conditions shall govern and supersede the Terms and Conditions of the Buyer’s order.

RETURNS

In the event you need to return product, please email us at sales@tnacomp.com. Only products and quantities authorized will be accepted. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty---the product will be returned to you non-repaired, at your own expense. For defective products covered by warranty, you must state problems encountered, exact environment in which the problem occurred, and all steps taken to try to resolve the problem. Include any supporting test results, documentation, etc. Returned products must be shipped in their original shipping boxes, with all packing material, manuals, cables, and cords, as originally packed by TNA Computers, and received by the customer. If you do not have your original packing material and choose to ship your return in any other packaging, any resultant shipping damage will be your responsibility. Please adhere to the enclosed packaging guidelines and insure your return. Product that arrives damaged in shipment will be returned to you non-repaired, at your own expense. Product damaged in shipment due to improper packaging will void any warranty. All insurance, shipping, and transportation charges must be paid prior to returning product. TNA Computers will not pay inbound insurance, shipping or transportation charges, nor accept responsibility for loss or damage in transit to TNA Computers. For defective product covered by warranty, TNA Computers will prepay shipping of the repaired merchandise. Any merchandise testing “NO PROBLEM FOUND” will be subject to a 20% service fee, all shipping fees, and will be returned to the customer COD. We strongly recommend you consult with a local technician. Please allow at least 14 business days for processing of any return after our receipt of your product.

SALES EXPIRATION DATE

After 10 days of purchase all sales are final and no refunds or credits will be issued.

RESTOCKING FEE

A 20% restocking fee will be applicable on all returned merchandise and canceled orders.

TECHINICAL ASSISTANCE

If you should need Technical Assistance please email support@tnacomp.com.

CLAIMS

Claims made for errors or shortages must be made to TNA Computers within 24 hours of receipt of shipment.

LIMITATION OF LIABILITY

TNA Computers will not be liable for special, incidental or consequential damages arising out of the use of these products and in no event shall the liability of TNA Computers exceed TNA Computers current selling price of the items originally purchased. Any credit issued is valid for 90 days from the date of issue and will expire if not used within that time period.

CREDIT CARD CHARGES

Buyer agrees that transfer of the seller’s merchandise to any courier of the buyer will serve as absolute authorization for seller to debit the credit card account of the buyer.

TYPOGRAPHICAL ERRORS:

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, TNA Computers shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TNA Computers shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card authorized.

BUYER AGREES THAT USE OF THIS WEBSITE IS ACCEPTANCE OF THESE TERMS AND CONDITIONS.